FAQ

1. Do you ship outside the U.S.?
No, we only ship within the United States.

2. Is shipping free?
Yes, shipping is free on all orders.

3. How long does delivery take?
Typically 2–4 business days after 1–2 days of processing.

4. Do you provide tracking?
Yes, tracking details are emailed once your order is shipped.

5. Can I return an item?
Yes, returns are accepted within 30 days in unused condition.

6. Who pays for return shipping?
The customer, unless the product is defective or incorrect.

7. How quickly will I receive my refund?
Refunds are processed within 5–7 business days after inspection.

8. What if my order is damaged?
Contact us within 7 days with photos, and we’ll arrange a replacement or refund.

9. Can I cancel an order?
Yes, if the order hasn’t shipped yet.

10. How do I reach support?
Email contact@acontimehome.shop or call 440-552-9734.